Store Policy
1. General Information
Welcome to KRAZY Shop! We are dedicated to providing you with high-quality products and excellent customer service. Please read our store policies carefully to ensure a smooth shopping experience.
2. Ordering
Order Processing: Orders are processed within 3-4 weeks. You will receive a confirmation email once your order has been placed and another when it has shipped.
Order Modifications: Please review your order carefully before submitting. Once an order is placed, modifications or cancellations can only be made within 1 hours of the order confirmation.
3. Shipping
Shipping Rates: Shipping costs are calculated based on the weight and destination of your order. Shipping rates will be displayed at checkout.
Delivery Time: Estimated delivery times vary depending on your location and shipping method selected. For international orders, customs processing may cause delays.
Tracking: Once your order has shipped, you will receive sometimes a tracking number if possible to monitor the status of your delivery.
4. Returns and Exchanges
Return Policy: We accept returns and exchanges within 1 day of receipt. Items must be in their original condition, unworn and with all tags attached and you need to provide an exact reason.
Return Process: To initiate a return, please contact our customer service team at hello@kercova.agency for instructions. You are responsible for return shipping costs unless the item is defective or incorrect.
Refunds: Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow 14 business days for the refund to appear on your account.
5. Product Information
Descriptions: We strive to provide accurate product descriptions and images. However, colors and details may vary slightly due to differences in monitor settings.
Availability: Product availability is subject to change. If an item is out of stock or unavailable, we will notify you as soon as possible.
6. Payment
Accepted Methods: We accept major credit cards and other secure payment methods. Payment information is processed securely through our payment gateway.
Security: We use industry-standard encryption to protect your payment and personal information.
7. Customer Service
Contact Us:
For any questions or concerns, please contact our customer service team at:
We are here to assist you and ensure your satisfaction.
8. Privacy Policy
Data Protection: We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.